February 15, 2012

Change Management Frameworks


Stanleigh, M. (2008). Effecting successful change management initiatives. Industrial and Commercial Training, 40(1), 34-37.  doi: 10.1108/00197850810841620

In any review of thinking and research on a topic, some representation of articles from trade periodicals is important as they often contain articles that while not particularly scholarly, have a value through their framing of a topic and pricing an outline for methods and actions.  The caveat is that the author should be a recognized practitioner or academic, and the periodical should be one that is accepted as reputable and critical (and not just a vehicle for self-promotion).

Stanleigh’s article may fit this criteria and be worth a reading.  His credentials are that of business writer, consultant to an impressive list of international business and governmental clients (listed at www.bia.ca), and university academic at Memorial University.  Industrial and Commercial Training is an Emerald Insight publication, and I would accept that as an indication of some editorial responsibility.

Stanleigh lists change drivers and modes of failure across change initiatives.  When exploring change failures, the “secret sauce” emerges that genuine engagement of organizational members and a patient reliance on time for individuals to grow to accept change are vital ingredients.  Among the ten measures Stanleigh sets-forth to apply to a change situation, I found that the several that I need to be watchful for in other readings—to verify that they withstand the test of rigorous research—are incremental change; a guiding leadership coalition; shared vision; communication; capture of short-term wins; and, institutionalization of new approaches.  Again, a good list to watch-out for to see if they are more than just intuitive, but research-verifiable.

This is a helpful outline.  But, again, I recognize the shortcomings of this article:  it is experiential, not research-based; contains no primary research and no bibliography; and, does not comprehensively leverage others’ research but contains only the briefest of mentions of work by John Kotter and Peter Senge, and that of McKinsey and Arthur D. Little on change management.  Nonetheless, it was a useful outline to help frame current thinking on the change management topic.